Flight Nouméa to Tokyo on June 17
The Nouméa to Tokyo flight on June 17 is maintained but with the new advanced schedule below:
- Departure from Nouméa at 11:15 PM on June 16
- Arrival in Tokyo at 6:10 AM on June 17
To get from Nouméa to La Tontouta airport, Arc-en-ciel shuttle buses run to and from Port Moselle, in the car park on avenue Foch opposite the Musée de la NC. Meeting hour at 12:00pm
If the situation requires it, air transport with Air Calédonie may be reactivated with shuttle buses organised between the RAI bus station, the former CHT car park, and Magenta aerodrome. In this case, baggage would be strictly limited to a single item weighing 23 kg per passenger.
If you live near or to the north of the airport, and are travelling directly to Tontouta by your own means, access will be authorised 3 hours before take-off.
Please note the Tontouta parking lot will be closed, but the drop-off area will remain open, and rental car returns are possible in the rental car parking lot.
The Business Hibiscus lounge is not available in this context.
Flight Tokyo to Nouméa on June 17
The Tokyo to Nouméa flight on June 17 is maintained but with the new schedule below:
- Departure from Tokyo at 9:30 PM on June 17
- Arrival in Nouméa at 8:05 AM on June 18
If you need to leave La Tontouta airport, please contact the public information unit at the Haut-Commissariat (+687 200 000 from 8am to 4pm Monday to Friday and from 8am to 12pm on Saturdays), who will tell you how to get around depending on the situation on the day:
- If traffic conditions on the RT1 allow it, as La Tontouta airport is partially open during the day, you can leave by your own means. However, the car park and drop-off point remain closed. Passengers can only be collected from car park P1.
- Paying Arc-en-ciel bus shuttles can also be organised from/to Port Moselle, the car park on the Avenue Foch opposite the Musée de la NC.
- If the situation requires it, Air Calédonie flights may be rescheduled with shuttle buses organised between the RAI bus station, the former CHT car park, and Magenta airfield. In this case, baggage would be strictly limited to a single item weighing 23 kg per passenger.
私たち一人ひとりに影響を及ぼしている現在の情勢において、多くの企業がそうであるように、私たちの人員レベルにも大きな影響が出ており、お客様からのお問い合わせの量が非常に多くなっています。
そのため、ソーシャルネットワーク、電子メール、お電話でのお問い合わせにすべてお答えすることができません。
よくあるご質問については、よくあるご質問をご参照ください。
From 5 June, Aircalin gradually resumes some of its long and medium-haul commercial flights.
This partial resumption has been put in place in collaboration with the State, the Government of New Caledonia and the CCI-NC, and remains conditional on safe access to La Tontouta International Airport.
Beyond these flights, Tontouta airport remains closed until further notice.
Pending a return to a normal situation, this partial resumption takes into account safety constraints for passengers and flight crews, traffic on the RT1, curfew times and airport operations.
The authorities are also organising MANDATORY transport for passengers and their luggage between La Tontouta and Nouméa, by land with Arc-en-ciel. Shuttle buses are organised from/to Port Moselle, car park on avenue Foch opposite the Musée de la NC.
If the situation requires it, air transport with Air Calédonie may be reactivated with shuttle buses organised between the RAI bus station, the former CHT car park, and Magenta aerodrome. In this case, baggage would be strictly limited to a single item weighing 23 kg per passenger.
Please note
- Passengers whose flights are confirmed will be notified and contacted by Aircalin staff. We invite all passengers to read the travel information here.
- People living near the airport or to the north of La Tontouta can only get there directly from 3 hours before departure (no parking, but drop-off possible).
- The Business Hibiscus lounge is not available in this context.
The list of authorised flights will be updated as the situation develops.
Other flights will unfortunately be cancelled.
航空券の取り扱いについて（8月2日以降の取り扱い）
エアカランはエアカラン航空券(063 で始まる)をお持ちのお客様に対し、以下の航空券取り扱い措置を適用いたします。
特別措置の適用は2024年10月26日発までのご予約となり、それ以降のご予約については通常の条件が適用されます。
また、旅行会社および他の提携航空会社にてご購入のお客様は、航空券を購入された販売元にお問い合わせください。
＜ご旅行の延期をご希望のお客様＞
・フライトが欠航となった場合：
2024 年 10 月 26 日までのご出発に変更の場合、変更手数料および運賃差額なしで延期可能。
・フライトが欠航となっていない場合：
元の出発日が2024年10月26日よりも前の日付のご予約：変更手数料なしで延期可能。9月30日までに出発するフライトに変更の場合は運賃額調整なし、ただしそれ以降への変更は運賃額調整の可能性あり。
元の出発日が2024年10 月26日以降のご予約：通常の航空券の運賃条件が適用されます (変更手数料、運賃額調整の可能性あり)。
＜ご旅行のキャンセルをご希望のお客様＞
・フライトが欠航となった場合：
航空券は同等価値のバウチャーに変更され、当初のご旅行開始日から起算して12か月間有効となります。バウチャーは有効期間内に手数料無料にてご利用いただけます。
または手数料なしで払い戻し可能です。ただし、手続きにかなり時間を要しますことご了承ください。
・フライトが欠航となっていない場合（2024年10月26日発までのご予約）：
航空券は同等価値のバウチャーに変更され、当初のご旅行開始日から起算して12か月間有効となります。バウチャーは有効期間内に手数料無料にてご利用いただけます。
または航空券の払い戻しが可能ですが、通常の航空券の運賃条件が適用されます。ただし、手続きにかなり時間を要しますことご了承ください。
バウチャーは、航空券所持者ご本人限り有効で、譲渡不可となります。全額使用されなかった場合は、差額が返金されます。
ただし、払い戻しの手続きにかなり時間を要しますことご了承ください。
欠航証明書の発行、および航空券の取り扱いに関する詳細は、航空券を購入された旅行会社などの販売元にお問い合わせください。
ご不便をおかけいたしますが、ご理解のほどお願い申し上げます。
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Due to a technical incident, we would like to inform you that the timetable for flights SB800 SB801 between Noumea and Tokyo on 29 January has changed as follows (in local time):
SB800 Nouméa-Tokyo
- Departure from Noumea at 10:00 on 29 January
- Arrival in Tokyo at 4.50pm on 29 January
If your itinerary included a continuation, you will be rebooked on flight SB740 Nouméa Singapore on 29 January, departing at 1.05am. Your new ticket will be sent to you by email.
SB801 Tokyo-Nouméa
- Departure from Tokyo at 8.20pm on 29 January
- Arrival in Noumea at 7.00 am on 30 January
On your arrival at Narita, our teams will offer you a welcome to wait for your new departure time.
We apologize for any inconvenience caused and thank you for your understanding.
-Due to an operational failure, we inform you that your flight SB 741 Singapore Noumea of 25 January is rescheduled as follows:
- Departure from Singapour on 26 January at 10 :40am
- Arrival in Noumea on 26 January at 10:50pm
We apologize for the inconvenience caused by the technical incident.
Thank you for your understanding.
-Update 26/01 1:30pm
We inform you that flights SB140 et SB141 of 26 January are rescheduled on 27 of January as follow (local times) :
- Departure from Noumea at 5 :20pm
- Arrival in Sydney at 8 :40pm
- Departure from Sydney at 10:00pm
- Arrival in Noumea at 00 :45am on 28 January
If you have not yet been contacted by our teams, your initial ticket will be valid for these new times.
We regret the inconvenience caused by this technical incident and thank you for your understanding.
-Aircalin's flight program is intensifying from November 15, 2023 to meet all your travel needs.
To operate some flights scheduled from November 15 to December 3, 2023, we have chartered an Airbus A319 from Amelia International, a European airline operating under the same regulations and to the same standards as Aircalin, a member of IATA and certified by IOSA (IATA Operational Safety Audit).
Flights concerned:
- between Nouméa and Auckland: November 15 and 24, Wednesdays between December 6 and 27, Fridays December 8, Sunday December 3 and 10.
- between Nouméa and Brisbane: November 15, Wednesdays between December 6 and 27, Fridays December 8, Sunday December 3 and 10.
- between Nouméa and Sydney: November 18, 23 and 25, December 7, 14, 22 and 29, Saturdays between December 9 and 30.
- between Nouméa and Melbourne on December 15, 17, 21, 24, 28 and 31
- between Nouméa and Port-Vila on November 18 and 25, December 15, 17, 22, 24, 29 and 31
This aircraft will offer a level of comfort equivalent to that usually offered by Airbus A320s in the 2 travel cabins, Premium Economy and Economy.
The Amelia International crew and Aircalin cabin crew on board will be at your service to make your trip as pleasant as possible.
Due to the particularities of each aircraft type, some elements of our onboard service are subject to change.
We inform our passengers that:
- on-board wifi will not be available on these flights
- the usual entertainment programs will be accessible from your own smartphone, tablet or computer.
We thank you for your understanding and wish you a pleasant flight.
How to use the in flight entertainment system from your own device once on board.
Due to an operational constraint, we would like to inform that flights between Noumea and Sydney on Saturday 24th of June are postponed and rescheduled as follows (in local time):
SB140/QF8692 :
- Departure from Noumea on Saturday 24th of June at 1:35 pm
- Arrival in Sydney on Saturday 24th of June at 3:55 pm
SB141/QF8693 :
- Departure from Sydney on Saturday 24th of June at 5:10 pm
- Arrival in Noumea on Saturday 24th of June at 21:00 pm
We apologize for any inconvenience caused and thank you for your understanding.
-Due to operational constraints at Port Vila airport, Aircalin is required to modify its Flight Schedule on 13th of May 2023.
The following flights are rescheduled as per the below details:
a) Flights between Noumea and Port Vila:
The flight between Noumea and Port Vila (SB230/NF3065) on Saturday 13th of May is brought forward and rescheduled as follows (in local time):
- Departure from Noumea on Saturday 13th of May at 08.35am
- Arrival in Port-Vila on Saturday 13th of May at 09.45am
The flight between Port Vila and Noumea (SB231/NF3064) on Saturday 13th of May is brought forward and rescheduled as follows (in local time):
- Departure from Port-Vila on Saturday 13th of May at 10:50am
- Arrival in Noumea on Saturday 13th of May at 11:55pm
b) Flights between Noumea and Sydney:
The flight between Noumea and Sydney (SB140/QF8692) on Saturday 13th of May is postponed and rescheduled as follows (in local time):
- Departure from Noumea on Saturday 13th of May at 1:20pm
- Arrival in Sydney on Monday 8th of May at 3:40pm
The flight between Sydney and Noumea (SB141/QF8693) on Saturday 13th of May is postponed and rescheduled as follows (in local time):
- Departure from Sydney on Saturday 13th of May at 4.55pm
- Arrival in Noumea on Saturday 13th of May at 08:45pm
We apologize for any inconvenience caused and thank you for your understanding.
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